Building - Complaint Form Logo

  • Building Department

    Complaint Form

  • Please use this form only for official written complaints. 

    Before filing a complaint, we recommend reviewing the resources below. 

    • Other RDCK Departments that Facilitate their own Complaints 
    •  

      Bylaw Department:

      E.g. Bylaw complaints that are not building.

            Please direct all Bylaw complaints to the Bylaw Department Complaint Form

      Land Use & Planning: 

      See the Land Use bylaws page

      Please direct your Land Use and Zoning general questions to plandept@rdck.bc.ca

      Call 250.352.1536  

      Parks:

            Complete Feedback form

            Call 250.352.1574

      Resource Recovery:

      E.g. transfer Station, garbage, recycling.

      Call 250.352.8161

      Water Services:

      E.g. conservation of water, billing.

      Call 250.352.8161  

    • Complaints within City Limits 

    • Village of Slocan

      Village of New Denver

      Village of Salmo

      Enforce their own zoning

      please visit

      RDCK Municipalities Web Page

      If you have a complaint in one of these areas

    • Complaints Outside the RDCK 

    •  The following entities are outside of the RDCK and take their own complaints:

      *Agricultural Land Commission - (ALR Land):

      E.g. depositing fill, unauthorized residences, non-farm use events and construction of buildings for non-farm use activity.

      Call 1.800.663.7867 (If the land is within the ALR)

      Call 250.352.1536 (If unsure the land is in ALR - RDCK Planning Dept)

      *Transportation and Infrastructure - (MOTI West Kootenay District):

      E.g. roads or right-of-ways.

      Call 250.354.6400

      *Poachers and Polluters -(RAPP):

      The RAPP program is a toll-free tip line and online reporting service that's Available 24/7

      E.g. roadkill, environmental violations, illegal dumping and burning toxic waste.

      Call 1.877.952.7277

      *Environmental Health Officer- (Interior Health):

      They regulate and monitor many public and private services, including drinking water, wastewater disposal, sewage and septic systems.

      E.g. drinking water systems, on-site sewage systems with apparent failure, food service and processing, pools and hot tubs, personal service establishments 

      Call 250.505.7200

      *Conservation: 

      E.g. pollutants for streams and fish habitats, conflict with wildlife and disruption of riparian areas.

      Call 1.877.952.7277

      *Ministry of Environment: 

      E.g. reporting a spill and water licences (well or creek water source). 

      Call 1.800.663.3456

      *Natural Resources:

      E.g. misconduct involving wildlife, ecosystems, heritage sites or natural resources.

      *Ministry of Mines:

      E.g., potentially unauthorized mining activity, unsafe mining practices, general mine site inquiries/complaints, and permit status inquiries/updates.

      Call 1.833.978.9798

      *SPCA Provincial Call Centre

      E.g. Animals (abuse, cruelty and/or neglect)

      Call 1.855.622.7722

  • Complainant Anonymity:


    The complainant's identity and any identifying information will not be disclosed to the alleged offender or any public member except as required by law. Likewise, specific details of an investigation or enforcement steps will not be disclosed to the complainant.

    Personal Information:


    The personal information you provide on this form is being collected in accordance with S.26(c) of the Freedom of Information and Protection of Privacy Act and will be used only for the purpose of processing this information. This document may become public information if the Act allows. For questions regarding the collection of personal information, please contact the Privacy Officer at (250) 352-6665 or foi@rdck.bc.

     

  • RDCK Map -Areas

  • Please refer to the Building Bylaw No. 2383, 2014 to refrence prior to submission.

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  • The complainant's identity and any identifying information will not be disclosed to the alleged offender or any public member except as required by law. Likewise, specific details of an investigation or enforcement steps will not be disclosed to the complainant.

  • Helpful Resources

    • Dog Control Complaints & Inquiries 

    • To file a Dog Control Complaint

      fill out a

      Online Dog Control Complaint and Inquiry Form

    • General Inquiry 

    • To submit a general inquiry to the Bylaw department

      fill out our

      Bylaw General Inquiry Form

       

    • Complaints within City Limits 

    • Cities enforce their own Bylaws within their municipal limits

      visit

      RDCK Municipalities Web Page

      to find the best contact for your complaint.

    • Other RDCK Departments that Facilitate their own Complaints 

    •  Building Department:

      E.g. building without a permit and other issues.

            Please direct all building complaints to buildingdepartment@rdck.bc.ca 

      Call 250.352.8155

      Land Use & Planning:

      See the Land Use bylaws page

      Please direct your Land Use and Zoning general questions to plandept@rdck.bc.ca 

      Call 250.352.1536  

      Parks

            Complete Feedback form

            Call 250.352.1574

      Resource Recovery:

      E.g. transfer Station, garbage, recycling.

      Call 250.352.8161

      Water Services:

      E.g. conservation of water, billing.

      Call 250.352.8161  

    • Complaints Outside the RDCK 

    •  The following entities supersede the RDCK. 

      *Agricultural Land Commission - (ALR Land):

      E.g. depositing fill, unauthorized residences, non-farm use events and construction of buildings for non-farm use activity.

            Call 1.800.663.7867 (if the land is within the ALR)

            Call 250.352.1536 (if unsure the land is in ALR - RDCK Planning Dept)

      *Transportation and Infrastructure - (MOTI West Kootenay District):

       E.g. roads or right-of-ways.

      Call 250.354.6400

      *Poachers and Polluters -(RAPP):

      E.g. roadkill, environmental violations, illegal dumping and burning toxic waste.

      Call 1.877.952.7277

      *Environmental Health Officer- (Interior Health):

      They regulate and monitor many public and private services, including drinking water, wastewater disposal, sewage and septic systems.

      E.g. drinking water systems, on-site sewage systems with apparent failure, food service and processing, pools and hot tubs, personal service establishments 

      Call 250.505.7200

      *Conservation: 

      E.g. pollutants for streams and fish habitats, conflict with wildlife and disruption of riparian areas.

      Call 1.877.952.7277

      *Ministry of Environment: 

      E.g. reporting a spill and water licences (well or creek water source).

      Call 1.800.663.3456

      *Natural Resources:

      E.g. misconduct involving wildlife, ecosystems, heritage sites or natural resources.

      *Ministry of Mines:

      E.g. potentially unauthorized mining activity, unsafe mining practices, general mine site inquiries/complaints, permit status inquiries/updates.

      Call 1.833.978.9798

      *SPCA Provincial Call Centre

      E.g. Animals (abuse, cruelty and/or neglect)

      Call 1.855.622.7722

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