Building Department:

E.g. building without a permit and other issues.

      Please direct all building complaints to the Building Complaint Form

 

Land Use & Planning: 

See the Land Use bylaws page

Please direct your Land Use and Zoning general questions to plandept@rdck.bc.ca

Call 250.352.1536  

Parks:

      Complete Feedback form

      Call 250.352.1574

Resource Recovery:

E.g. transfer Station, garbage, recycling.

Call 250.352.8161

Water Services:

E.g. conservation of water, billing.

Call 250.352.8161  

 Cities enforce their own Bylaws within their municipal limits

visit

RDCK Municipalities Web Page

if your complaint is within city limits to find the best contact for your complaint.

 The following entities are outside of the RDCK and take their own complaints:

*Agricultural Land Commission - (ALR Land):

E.g. depositing fill, unauthorized residences, non-farm use events and construction of buildings for non-farm use activity.

Call 1.800.663.7867 (If the land is within the ALR)

Call 250.352.1536 (If unsure the land is in ALR - RDCK Planning Dept)

*Transportation and Infrastructure - (MOTI West Kootenay District):

E.g. roads or right-of-ways.

Call 250.354.6400

*Poachers and Polluters -(RAPP):

The RAPP program is a toll-free tip line and online reporting service that's Available 24/7

E.g. roadkill, environmental violations, illegal dumping and burning toxic waste.

Call 1.877.952.7277

*Environmental Health Officer- (Interior Health):

They regulate and monitor many public and private services, including drinking water, wastewater disposal, sewage and septic systems.

E.g. drinking water systems, on-site sewage systems with apparent failure, food service and processing, pools and hot tubs, personal service establishments 

Call 250.505.7200

*Conservation: 

E.g. pollutants for streams and fish habitats, conflict with wildlife and disruption of riparian areas.

Call 1.877.952.7277

*Ministry of Environment: 

E.g. reporting a spill and water licences (well or creek water source). 

Call 1.800.663.3456

*Natural Resources:

E.g. misconduct involving wildlife, ecosystems, heritage sites or natural resources.

*Ministry of Mines:

E.g., potentially unauthorized mining activity, unsafe mining practices, general mine site inquiries/complaints, and permit status inquiries/updates.

Call 1.833.978.9798

*SPCA Provincial Call Centre

E.g. Animals (abuse, cruelty and/or neglect)

Call 1.855.622.7722