Customer Experience Feedback Survey

Customer Experience Feedback Survey
As part of our commitment to delivering excellent customer experiences, we’re inviting you to complete our Customer Experience Feedback Survey. Your feedback about your experiences over the past three (3) months helps us understand what’s working well and where we can improve to enhance your overall experience at our facilities and parks. This survey also serves as a quick pulse check on how well we’re living up to our new Service Promise, which guides how RDCK Community Services staff approach every customer interaction.

When we say “experience”, we mean everything about your visit. Both the big and small moments. This includes things like:
- Facility aspects, such as seating availability, cleanliness, and maintenance
- Staff interactions, like helpfulness, friendliness, and attentiveness from lifeguards, front desk staff, instructors, maintenance, fitness techs and parks staff.
- Any other part of your visit to an RDCK recreation facility or park that made your experience positive, or that could have been better.
Our service promise is: Each day, we will create a safe and inclusive environment where everyone feels respected, cared for, and heard.

This survey should take approximately 2-5 minutes to complete. All responses will remain anonymous.

The survey ends on November 21, 2025.
About Your Visit

Help us understand where you visited and how you found out about this survey.
Which RDCK facility is your feedback about in this survey?*

Castlegar & District Community ComplexNelson & District Community ComplexCreston & District Community ComplexSalmo & Area G Recreation, Fitness & PoolRegional ParksOther
Please specify the name of the park you had an interaction with staff or describe "Other", if you chose that option.
Which service(s), program(s), and/or interaction does your experience apply to? (Select all that apply)*

Fitness Centre/GymSwimming Pool/Aquatic ProgramsFitness Class/Group TrainingArena/Ice SportsDrop-in or Community ProgramOther
Please specify "Other"
How did you hear about this survey?*

Email invitationQR Code at facilityRDCK WebsiteSocial MediaTablet at Front DeskOther
Please specify "Other"
About Your Experience

Please share how your experiences with RDCK staff in the past three (3) months have been.
Thinking about your experiences in the past three (3) months, to what extent do you agree with the following statement: “During my interaction(s) with RDCK Community Service staff in person, by phone, or online (Email, Social Media, etc.), I felt respected, welcomed, and heard.”*

Strongly AgreeAgreeNeutralDisagreeStrongly Disagree
In the past three (3) months, how satisfied were you with the level of care, attentiveness, and overall service you received from RDCK Community Services staff in person, by phone, or online (Email, Social Media, etc.)?*

Very satisfiedSatisfiedNeutralDissatisfiedVery dissatisfied
In the past three (3) months, how satisfied were you with the clarity and helpfulness of communication you received from RDCK Community Services staff in person, by phone, or online (Email, Social Media, etc.)?*

Very satisfiedSatisfiedNeutralDissatisfiedVery dissatisfied
Please tell us about a time when an RDCK Community Services staff member made you feel respected, cared for, and/or heard, or when you felt this could have been done better.*
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